1. Introduction
Welcome to the www99 platform. These Terms & Conditions ("Terms") constitute a legally binding agreement between www99 and its members. By registering on www99 or using the platform, you are deemed to have accepted these Terms.
Www99 is an online gaming and betting platform offering Live Casino, Slots, Bingo, Sports Betting, and more for players in Bangladesh. We want every member to play consciously and enjoyably — which is why these Terms & Conditions are written with full transparency.
In the event of any discrepancy in interpretation, the English version of these Terms & Conditions shall take precedence. www99 reserves the right to update these Terms at any time, and members will be notified of any changes in due course.
2. Eligibility & Registration
2.1 Age Requirement
You must be at least 18 years of age to register and play on www99. We reserve the right to verify your age at the time of registration, and any account found to belong to an underage user will be closed immediately.
2.2 One Account Policy
Each person may register only one account. If multiple accounts are created by the same individual, all accounts will be closed and any deposited funds may be forfeited.
2.3 Accurate Information
You must provide accurate and complete information when registering. Opening an account with false information is a violation of our rules, and www99 reserves the right to close any such account.
- Provide your full name, date of birth, and contact details
- Payment methods must be registered in your own name
- Notify the support team if any of your details change
- You will be required to submit the necessary documents for verification
3. Account Rules
3.1 Login Security
Keep your username and password strictly confidential. www99 will not be held responsible for any consequences arising from sharing your credentials. If you notice any suspicious login activity, contact our support team immediately.
3.2 Account Verification (KYC)
Www99 follows a KYC (Know Your Customer) process to ensure security and regulatory compliance. Identity verification may be required before withdrawals or after deposits reach a certain threshold.
- Copy of National ID or Passport
- Proof of current address
- Proof of payment method ownership
3.3 Account Balance
Funds held in your www99 account are intended for gaming purposes only. Account balances are not bank deposits and do not accrue interest.
4. Payments & Withdrawals
4.1 Deposit Methods
Www99 accepts deposits via Bangladesh's most popular mobile banking services — Mobile Banking, Nagad, and Rocket. Deposited funds are typically credited to your account instantly.
- Minimum deposit amounts may vary depending on the payment method
- Deposits must be made from your own payment account only
- Deposits from third-party accounts are not accepted
4.2 Withdrawal Process
Withdrawal requests are typically processed within 1-3 business days. Withdrawals may be delayed if KYC verification has not been completed. www99 reserves the right to review any withdrawal request it deems suspicious.
4.3 Transaction Limits
Minimum and maximum limits for deposits and withdrawals are listed on the www99 payments page. These limits are subject to change, and members will be notified in advance of any updates.
5. Bonuses & Promotions
5.1 Bonus Eligibility Terms
All bonus offers on www99 are subject to specific wagering or rollover requirements. Please read the individual terms of each offer carefully before claiming any bonus.
- The welcome bonus is available to new members once only
- A specified rollover must be completed before bonus funds can be withdrawn
- Bonuses may have an expiry period — any unused bonus will be cancelled once it expires
- Multiple bonuses cannot be used simultaneously unless explicitly stated otherwise
- Violating bonus terms may result in the forfeiture of the bonus and any associated winnings
5.2 Right to Modify Promotions
Www99 reserves the right to modify, suspend, or cancel any bonus or promotion at any time. Members will be notified in advance of any changes to ongoing promotions.
6. Gaming Rules
6.1 Fair Play Guarantee
All games on www99 are sourced from internationally recognized providers and independently audited. Game outcomes are determined by an RNG (Random Number Generator), ensuring complete fairness.
6.2 Technical Issues
If a technical issue, disconnection, or system error occurs during a game, www99 reserves the right to void or restart the affected game round. Any bets placed in such circumstances will be refunded.
6.3 Bet Cancellation Policy
Www99 reserves the right to void any bet placed due to incorrect odds or a technical error. No bet will be considered valid if it is based on an obvious error.
7. Prohibited Activities
The following activities are strictly prohibited on www99. Violations may result in account closure, balance forfeiture, and legal action where applicable.
- Creating or operating multiple accounts
- Bonus system manipulation or abuse
- Attempting fraud, deception, or hacking
- Money laundering or illegal transactions
- Using a third-party account or identity
- Exploiting system vulnerabilities to gain an unfair advantage
- Using automated software or bots to play games
- Harassing or attempting to harm other members
8. Responsible Gaming
Www99 believes gaming should be a source of entertainment — not financial stress. That is why Responsible Gaming is our highest priority.
8.1 Control Tools
- Deposit Limit: Set daily, weekly, or monthly deposit limits
- Session Limit: Set a time limit for how long you play in a single session
- Cooling-Off: Temporarily suspend your account if you need a short break
- Self-Exclusion: Close your account for a long-term break
8.2 Seeking Help
If you feel that gaming is having a negative impact on your life, please reach out to our support team right away. We're here to help, without judgment. For more information, visit our Responsible Gaming View page.
9. Privacy
Www99 is committed to protecting your personal information. To learn how we collect, use, and safeguard your data, please refer to our Privacy Policyis outlined in detail.
Www99 will never sell your personal information to third parties. Data may only be shared when necessary to deliver our services or as required by law.
10. Limitation of Liability
Www99 is committed to delivering the highest quality of service. However, our liability is limited in certain circumstances.
- Www99 is not liable for any losses resulting from internet disconnection
- Www99 is not liable for issues arising from third-party software or payment gateways
- Www99 is not liable if account credentials are compromised due to the member's own negligence
- Www99 will make every effort to minimize disruption caused by unexpected technical issues, but cannot guarantee complete immunity from temporary service interruptions
11. Account Closure
11.1 Closure at Member's Request
Any member may request to close their account at any time. Please withdraw your remaining balance before the account is closed. The balance will be returned once all conditions have been met.
11.2 Closure by www99
Www99 may close or suspend an account for the following reasons:
- Any breach of these Terms & Conditions
- Evidence of fraud or deception
- Failed KYC verification or submission of false information
- Instructions from legal or regulatory authorities
- Account inactive for an extended period
Balances in accounts closed due to rule violations may be partially or fully forfeited.
12. Dispute Resolution
Should a dispute arise between www99 and any member, both parties will first attempt to resolve it through mutual discussion. The dispute resolution process is as follows:
- Step 1: Submit a complaint through the support team
- Step 2: The support team will provide an initial response within 72 hours
- Step Three: The matter will be escalated to a higher authority if necessary
- Final Step: A neutral mediator will be appointed if both parties agree
13. Amendment Policy
Www99 reserves the right to update these Terms & Conditions at any time. For significant changes, members will be notified in advance by email or via on-site notification.
Continued use of www99 after any changes have been made will be considered acceptance of the updated terms. We recommend visiting this page regularly to stay informed.
These Terms were last updated in January 2026.