1. Introduction
Welcome to www99. This Privacy Policy ("Policy") explains what personal information we collect when you use the www99 platform, how we use it, and the steps we take to protect your privacy.
Www99 is a trusted online gaming platform for players in Bangladesh. We believe privacy is a fundamental right, so our privacy policy is written to be clear, transparent, and easy to understand.
By using the www99 website or creating an account, you are deemed to have accepted the terms of this Privacy Policy. If you disagree with any part of this policy, please refrain from using the platform.
2. Information We Collect
Www99 only collects information needed to deliver our services. We gather two types of data — what you provide directly, and what is collected automatically through your use of the platform.
2.1 Information You Provide
| Data Types | Example | When It Is Collected |
|---|---|---|
| Identifying Information | Name, date of birth, nationality | At the Time of Registration |
| Contact Information | Email, Phone Number | At Registration & Update |
| Verification Documents | NID, Passport, Proof of Address | KYC Verification Timeframe |
| Payment Information | Mobile Banking Number | Deposits & Withdrawals |
| Support Messages | Complaints & Enquiries | When contacting support |
2.2 Automatically Collected Information
- IP address and device information (browser, operating system)
- Log of which pages were visited on the platform and for how long
- Game History & Betting Patterns
- Login time and location data (for security purposes)
- Data from Cookies and Tracking Technologies
3. How We Use Your Information
Www99 uses collected data solely for the purposes listed below. Your information is never used for any other reason without your consent.
- Account Management: To complete registration, login, and KYC verification
- Payment Processing: To securely process deposits and pay out withdrawals
- Customer Support: To respond to your questions, complaints, and requests
- Security Assurance: To prevent fraud, money laundering, and unauthorized access
- Promotional Communications: To inform you about bonuses and offers, with your consent
- Legal Obligation: To comply with applicable laws and regulatory requirements
- Service Improvement: To improve platform experience and performance
If you no longer wish to receive promotional emails or messages, you can opt out at any time by contacting our support team.
5. How We Keep Your Information Secure
Www99 uses industry-leading technology to keep your data secure. Our security measures are continuously updated to address emerging threats.
- SSL/TLS Encryption: All communication between your browser and our servers is encrypted
- Data Encryption: All stored sensitive data is protected with AES-256 encryption
- Firewall & Monitoring: Servers are monitored for cyber threats 24/7
- Restricted Access: Only authorized personnel can access your information
- Regular Audits: Third-party security experts conduct regular audits of our systems
- Two-Factor Authentication: Additional security layers are applied for sensitive operations
Please keep in mind that no online system can guarantee 100% security. We encourage you to keep your password confidential and report anything suspicious to our support team right away.
6. Cookie Policy
Www99 uses cookies to enhance your experience and keep the platform running smoothly. Cookies are small text files stored in your browser.
6.1 Cookies We Use
| Cookie Types | Purpose | Retention Period |
|---|---|---|
| Essential Cookies | Maintaining login sessions and security | Deleted at end of session |
| Functional Cookies | Remembering Language & Preferences | 1 Year |
| Analytics Cookies | Site Usage Statistics | 3 Months |
| Security Cookies | Fraud & Bot Prevention | 30 Days |
6.2 Cookie Controls
You can manage cookies through your browser settings. Please note that disabling essential cookies may affect the functionality of certain platform features.
7. Your Rights
As a www99 member, you have important rights over your personal information. We fully respect and uphold all of those rights.
Right to Access
You can find out what information we hold about you at any time.
Right to Rectification
You may request corrections to any inaccurate or outdated information.
Right to Erasure
You may request deletion of your data under certain circumstances.
Right to Restrict Processing
You may object to the use of your data for specific purposes.
Right to Data Portability
You may request a copy of your data in a specified format.
Right to Withdraw Marketing Consent
You can request to stop promotional communications at any time.
8. How Long We Retain Your Information
Www99 does not retain your information longer than necessary. Retention periods are determined by legal obligations and legitimate business needs.
| Data Types | Retention Period | Reason |
|---|---|---|
| Account Information | For the lifetime of the account + 5 years | Legal Obligations |
| Transaction Records | 7 Years | Financial Regulatory Compliance |
| KYC Documents | 5 years after account closure | AML Regulatory Guidelines |
| Support Conversations | 3 Years | For dispute resolution purposes |
| Marketing Preferences | Until consent is withdrawn | Respecting Your Preferences |
Once the retention period expires, your data is securely deleted or anonymized so that you can no longer be identified.
9. Protection of Minors
Www99 strictly prohibits anyone under 18 from registering or using the platform. Our privacy policy fully prevents the collection or processing of data belonging to minors.
We verify age at registration and confirm it during the KYC process. If an account belonging to a minor is identified, it is immediately closed and all associated data is deleted.
10. Third-Party Services
The www99 platform may integrate certain third-party services, such as payment gateways and game software providers. These services may have their own privacy policies.
Www99 is not responsible for the privacy practices of third-party services. We only work with trusted, reputable partners who uphold internationally recognised data protection standards.
- All third-party partners are required to sign our data protection agreement
- Third parties may only use data for the specified purpose
- Partnership will be terminated in the event of a contract breach
11. Policy Changes
Www99 may update this privacy policy from time to time. Changes may be driven by new services, legal requirements, or platform improvements.
For significant changes, we will notify members in advance via their registered email and post a clear notice on the site. Minor updates may be communicated solely by updating the revision date on this page.
Continued use of www99 after any changes takes effect will be considered acceptance of the updated Privacy Policy. We recommend visiting this page regularly to stay informed.
12. Contact Us
If you have any questions, complaints, or requests regarding this Privacy Policy, do not hesitate to get in touch. www99's dedicated privacy team is always ready to assist you.
We typically respond within 72 hours. For urgent matters, please contact us via live chat.
For more details, visit our FAQ Page View or About Us Visit the page.